✩✩      Our current production time: 2 - 3 business days       ✩✩     FREE Standard Shipping on ALL domestic orders      ✩✩

FAQs

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Check the top of our website for our current production times. During the holidays (Christmas, Valentine's Day and Mother's Day), production times may increase.

If you need your item quickly, there is a Rush Production option available in the shipping options.

Shipping times depend on the method you choose:

International shipping takes longer - times are listed in the shipping options during checkout.

FREE SHIPPING

All US Domestic retail orders are now eligible for free first class shipping. International and Wholesale orders are not eligible for this offer.

 

CAN I RETURN MY HAND STAMPED ITEM?

65 DAY RETURN POLICY

We want you to feel confident when shopping at Jessie Girl Jewelry. That is why we offer a 65 day return policy for non-personalized and non-custom items. If you are not completely satisfied with your non-custom purchase you may return it for a full refund (minus any shipping charges, if any) within 65 days of the original shipping date.

The item must be returned in a new and unworn condition.

Items which have been resized, updated and/or repaired do not qualify.

You will be responsible for the return shipping cost.

 

ABOUT CUSTOM / PERSONALIZED PIECES:

While we cannot accept returns on custom and personalized items, we will do everything in our power to fix any issues you may have with your order. We will do an exchange for size (if possible, and additional charges may apply), or help with a font, or give a discount if you need to reorder something because of an error you made when ordering.

If WE made an error, we will replace the piece free of charge.  And if, for some reason, you just absolutely do not like your item and want to return it, please contact us and we will work it out.

The 65 day return policy also applies to exchanges or issues with personalized and custom orders.

 All items MUST be returned before an exchange or refund will be given.

TO REQUEST A RETURN:

Please contact us at customerlove@jessiegirljewelry.com to request a return. 

WHAT IS YOUR JEWELRY MADE OF?

 

Our pieces are made of .925 sterling silver, Red brass, Copper and Aluminum. All pieces are made and finished in their natural state - no plating or coatings are applied.

 

WILL THE LETTERS BE PERFECTLY STRAIGHT?

No! We stamp each letter one at a time - so they will never be perfectly straight. There may be spacing variances, too. That's the "charm" of hand stamped jewelry! Each piece will be slightly different, making it one-of-a-kind.

 

DO YOU SHIP INTERNATIONALLY?

Yes! We currently ship to Canada, Australia and Ireland.

Please note that as the buyer you are responsible for any taxes or fees that may be imposed on your package by customs in your country.

 

ABOUT SALES AND SPECIAL PRICING

If you purchase an item at full price that is now on sale, we will honor the sale price if the item was purchased within 15 days of the sale. 

The difference in price will be given as a store credit here on jessiegirljewelry.com.

Please email at customerlove@jessiegirljewelry.com for more information.

  

CAN I EXCHANGE MY NECKLACE OR BRACELET CHAIN FOR ANOTHER SIZE?

Sure! Please contact us to discuss the exchange.

 

MY JEWELRY IS TARNISHING! WHAT DO I DO?

It is natural for sterling silver, brass and copper to tarnish, especially if it is humid or if you haven't worn it in a while. The polishing pad you received with your order will do a great job of bringing back the shine.

The best way to keep your jewelry tarnish-free when you're not wearing it is to store it in a zip-loc type baggie with all the air squeezed out.

Copper and Brass naturally turn color as they are worn. We use raw copper and brass, and to reduce the possibility of allergic reactions, we do not treat them with any sort of sealant. Therefore, please be prepared for the metal to change color as it is worn - it's best to just go with it! The change in color will create an even more unique look.

 

DO YOU OFFER GIFT WRAPPING?

Our bracelets and necklaces come in Jessie Girl gift boxes, and rings, keychains and ornaments come in red velour pouches. We do have gift wrapping available, which you can add to your order as you place items into your cart.

 

CAN I HAVE SOMETHING STAMPED ON THE BACK?

Unless stated otherwise in the product description, we can only stamp on one side of the charms / pendants.

  

HOW CAN I CONTACT YOU?

The best way to reach us is through email: customerlove@jessiegirljewelry.com. We usually answer emails in less than 24 hours.