How long will it take to receive my order?

We try to have most orders completed within 1 to 2 weeks, not including weekends or Holidays. During the holidays (Christmas, Valentine's Day and Mother's Day), it may take longer.  Product pages will have the current turn around times listed on them.

If you need your item quickly, there is a Rush Production option available in the shipping options.

Shipping times depend on the method you choose:

First class usually takes 3 to 5 business days.

Priority mail takes 2 to 3 business days.

Express mail takes 1 to 2 business days.

International shipping takes longer - times are listed in the shipping options during checkout.

 

Free Shipping Offer

Orders over $50 that are shipping to a US Address are eligible for free standard shipping. Please choose "free shipping" from the shipping choices when checking out. Priority, Express and International shipping are available for an additional charge.

 

Can I return my hand stamped item?

65 Day Return Policy

I want you to feel confident when shopping at Jessie Girl Jewelry. That is why I offer a 65 day return policy for non-personalized and non-custom items. If you are not completely satisfied with your non-custom purchase you may return it for a full refund (minus any shipping charges, if any) within 65 days of the original shipping date.

The item must be returned in a new and unworn condition.

The item being returned must have the jewelry tag attached.

Items which have been resized, updated and/or repaired do not qualify.

You will be responsible for the return shipping cost.

 

ABOUT CUSTOM / PERSONALIZED PIECES:

While we cannot accept returns, I will do everything in my power to fix any issues you may have with your order. I will do an exchange for size (additional charges may apply), or help with a font, or give a discount if you need to reorder something because of an error.

If WE made an error, I will replace the piece free of charge.  And if, for some reason, you just absolutely do not like your item and want to return it, please contact me and we will work it out.

The 65 day return policy also applies to exchanges or issues with personalized and custom orders.

 

All items MUST be returned before an exchange or refund will be given.

 

To Request a Return:

1. Log into the store, then go to My Account.

 

2. Go to Completed Orders, then click Return Item(s) next to the item.

 

3. Fill out the following items on the return request:

 

  • Quantity to return
  • Return reason
  • Return action optional
  • Comments optional

 

4. Click Submit Return Request.

You will receive instructions via email once your return request has been received.

 

What is your jewelry made of?

The majority of my pieces are .925 sterling silver, along with Genuine Swarovski crystals. All materials for each product are listed in the product description.

I also use aluminum, brass and copper for some pieces.

 

Will the letters be perfectly straight?

No! I stamp each letter one at a time - they will never be perfectly straight. There may be spacing variances, too. That's the "charm" of hand stamped jewelry! Each piece will be slightly different, making it one-of-a-kind.

 

Do you ship internationally?

Yes! I currently ship to Canada, Australia and Ireland.

Please note that as the buyer you are responsible for any taxes or fees that may be imposed on your package by customs in your country.

 

About Sales and Special Pricing

If you purchase an item at full price that is now on sale, I will honor the sale price if the item was purchased within 15 days of the sale. 

The difference in price will be given as a store credit here on jessiegirljewelry.com.

Please email me at jenn@jessiegirljewelry.com for more information.

  

Can I exchange my necklace or bracelet chain for another size?

Sure! Please contact me to discuss the exchange.

 

My jewelry is tarnishing! What do I do?

It is natural for sterling silver to tarnish, especially if it is humid or if you haven't worn it in a while. The polishing pad you received with your order will do a great job of bringing back the shine.

The best way to keep your jewelry tarnish-free when you're not wearing it is to store it in a zip-loc type baggie with all the air squeezed out.

 

Do you offer gift wrapping?

Every piece comes in either a gift pouch (charms and key chains) or a gift box, so you are all set to go!

 

Can I have something stamped on the back?

Unless stated otherwise in the product description, I can only stamp on one side of the charms / pendants.

  

How can I contact you?

The best way to reach me is through email: jenn@jessiegirljewelry.com. I usually answer emails in less than 24 hours.

You can also call me at 973-306-9107 between 9:30AM and 4:30PM Eastern Time, Monday through Friday.